Customer Service

For all of you out there that have dealt with an irate customer, and who hasn't?, this one is for you!

An award should go to this United Airline gate agent, in Denver,for being smart, funny, making her point, and being cool under fire, when confronted by a passenger, who probably deserved to fly as baggage .....or worse....

A crowded United flight was cancelled. A single agent was re booking a long line of inconvenienced travellers.

Suddenly an angry passenger pushed his way to the gate desk. He slapped his ticket on the desk's counter top and said; "I HAVE TO be on this flight, and it HAS TO BE FIRST CLASS."

The agent replied; "I'm sorry sir, I'll be happy to help you, but I've got to help these folks in line first, and I'm sure that we'll be able to work something out."

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear; "Do you have any idea who I am?"

Without hesitating the gate agent smiled and grabbed her public address microphone... "May I have your attention PLEASE?"; she began, her voice bellowing through out the terminal. "We have a passenger at the gate WHO DOES NOT KNOW WHO HE IS, so if anyone can help find his identity, PLEASE COME TO GATE 49 !!!!"

With the folk behind him laughing hysterically, the man glared at the United
agent, gritted his teeth and swore; "F**** You!!"

Without flinching she smiled and said; "I'm sorry sir, but you'll have to
get in line for that too..."